I love automated phone systems... So, I get a call from State Farm today, but I didn't take it because the number was showing up as 'UNKNOWN'. Whoever it was left a voice message and I found out that it was State Farm calling me from their claims office to talk about the Bronco. They left a number and extension that I could call back in to work with someone. So I called, and ended up in a holding queue, which isn't a big deal to me, in fact, I almost expected it. After sitting on hold for about 10 minutes or so, I got tired of the hold music and the frequent interruption to remind me that all claims reps were busy, as if I had forgotten. Well, they offer an option to press '0' to speak with someone you can leave a message with. At first, I didn't want to do this, because when they call back it will show up as 'UNKNOWN' and I'd be reluctant to answer it, but finally I thought, this is ridiculous, I'm wasting my minutes waiting on them. So I pressed '0' during the music and nothing... so I pushed it again, nothing... So I pushed it over and over and over again and nothing... So I waited, finally the voice came back on to remind me again that I was on hold and give me the option to speak with someone I can leave a message for. So I press '0' during this message and am magically whisked away from the hold queue only to receive more music and a message saying that all reps are busy, so I wait...and I wait...and finally I'm thinking to myself, so I got out of the hold queue I needed to be in, so that I could hold for someone I don't really need to talk to. So, I hung up. Now I'm kicking myself because I'll have to once again brave the hold queue just to get to speak to someone, because they don't know to call me back.
Later,
David